Initial Disclosure Document

OUR IDENTITY & SERVICE:

Brooklands Commercial Finance Ltd (Also trading as The Mortgage Explorer)

Head Office: One Crown Square, Church St E, Woking GU21 6HR

Second Office: 12 Gore Road, New Milton BH25 6RX

We act as an independent intermediary on behalf of our customers. Our service and permitted business include advising and arranging mortgages and insurance products as stated below.

Our Commitment Under the Consumer Duty

We are committed to delivering good outcomes for all customers in line with the FCA’s Consumer Duty. We act in good faith, provide clear and timely information, and base our recommendations on a thorough understanding of your needs and circumstances. We work to avoid foreseeable harm, support informed decision-making, and review our services to ensure they provide fair value. Our governance, processes and adviser training are designed to uphold high standards of professionalism and customer care at all times.

The Financial Conduct Authority

Brooklands Commercial Finance Ltd is authorised and regulated by the Financial Conduct Authority (FRN: 648940). The Financial Conduct Authority (FCA) regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website – https://register.fca.org.uk/

Data Protection

We are committed to protecting your personal data. Full details of how we process your data, your rights, and how long we retain information can be found in our Privacy Policy available at: https://www.brooklandscommercialfinance.co.uk/privacy.

We will only use your data for legitimate business purposes and in accordance with UK GDPR and the Data Protection Act 2018.

WHOSE PRODUCTS DO WE OFFER?

Mortgage

We will advise and make a recommendation to you on residential mortgages, second charge, further advances, unsecured lending and consumer buy to lets after we have assessed your needs. We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a Lender. We will provide you with a personal recommendation on the basis of a fair and personal analysis of the market.

Lifetime Mortgages / Retirement Interest Only / Equity Release

We will advise and make a recommendation to you on Lifetime Mortgages, Retirement Interest Only & Equity Release after we have assessed your needs. We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a Lender. We will provide you with a personal recommendation on the basis of a fair and personal analysis of the market.

Insurance

For Non-investment protection contracts we are an intermediary and will act on your behalf when providing and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis. We provide advice on Life Insurance, Critical Illness and Income Protection from a comprehensive range of Insurers from across the market, but not from insurance companies that you can only obtain by going direct to.

For general insurance contracts we are an intermediary and we only offer products from a limited number of insurers for Buildings and Contents and Landlord’s insurance. The insurers considered will be listed to you when we carry out their research. It will be your responsibility to ensure the policy meets your demands and needs for building and contents insurance.

Bridging Mortgage (Regulated)

We will advise and make a recommendation to you on bridging residential regulated mortgages. We offer a comprehensive range of lenders across the market.

Alternative Finance Options

Note: If you are looking to increase your borrowing on an existing mortgage then there are a few options available to you, including:

• Further advance with your existing Lender;

Second charge regulated mortgage; Unsecured lending, such as a personal loan.

We will review the alternative options available, and if applicable detail them to you so that you can consider them against your personal circumstances. We will provide advice on further advances and second charges. We will not however provide advice on whether unsecured lending such as a personal loan is more suitable.

WHAT YOU WILL PAY FOR OUR SERVICES:

Mortgage 1st Charge:

An application fee of £495 will be charged on application. For adverse credit and more complex cases, we will also charge a fee of up to 2% of the loan amount, payable on offer of the mortgage. For example, a £70,000 mortgage with an arrangement fee of 1% would result in a fee charged of £700. The total fee payable would be £1195. We may also be paid commission from the lender. You will receive either a European Standardised Information Sheet (ESIS) or a Key Facts Illustration+ (KFI+) when considering a particular mortgage which will tell you about any fees relating to it. It will also include the actual amount of commission we will receive.

Mortgage 2nd Charge:

An application fee of £495 will be charged on application and arrangement fees will be charged on a sliding scale as detailed below. We may also be paid commission from the lender.

Lifetime Mortgages / Retirement Interest Only / Equity Release:

We charge a fee of £900 payable on completion. We may also be paid by commission from the lender. You will receive either a European Standardised Information Sheet (ESIS) or a Key Facts Illustration+ (KFI+) when considering a particular mortgage which will tell you about any fees relating to it. It will also include the actual amount of commission we will receive.

Alternative Finance Options:

Unsecured lending and further advance with your existing lender, an administration fee of £495 will be charged on application. We may also be paid commission from the lender.

Bridging Mortgage (Regulated):

An application fee of £495 will be charged on application and a separate arrangement fee of up to 2% of the mortgage arranged payable on offer of the mortgage. For example, a £250,000 mortgage with an arrangement fee of 1% would result in a fee charged of £2,500. The total fee payable would be £2,995. We may also be paid commission from the lender.

Insurance:

No fees are payable as we will receive commission direct from lender. The amount of commission we will receive shall be shown on Key Facts document that will be issued to you.

Commission

We work with the whole of the market of lenders who typically will pay us a commission. The amount of commission varies between lenders.

Refund of Fees

No refunds.

COMPLAINTS

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you will wish to register a complaint, please contact us by:

Complaints Department, Brookland Commercial Finance
One Crown Square, Church St East,
Woking
GU21 6HR

Or call us on: 03455 488 002.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service – https://www.financial-ombudsman.org.uk/

FINANCIAL SERVICES COMPENSATION SCHEME

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

• Mortgage: Mortgage advising and arranging is covered up to a maximum limit of £85,000 per eligible person. Further information about the compensation scheme arrangements is available from the FSCS.

Insurance: Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Where the firm has not taken steps and caused a contract not to be affected by an Insurer on a Pure Protection Policy or General Insurance claim arising from the death or incapacity of the policyholder owing to injury, sickness or infirmity, then 100% of the claim is covered.

CLIENT VERIFICATION

We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up to date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

LAW

Our agreements are governed and shall be construed in accordance with the Law of England and the parties shall submit to the exclusive jurisdiction of the English Courts.

FORCE MAJEURE

Brooklands Commercial Finance Limited shall not be in breach of any agreements and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

Note

A client acknowledgement or signature section is not included within this Initial Disclosure Document.

End of Disclosure Document Version: 1.2- April 2026