Call us:

03455 488 002

Privacy Policy Statement

1. Introduction

This Privacy Policy explains how Brooklands Commercial Finance Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you engage with our website and client services. We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly.

2. Who We Are

We are a UK-based mortgage brokerage regulated by the Financial Conduct Authority (FCA).

  • Registered office: Melbury House, 34 Southborough Road, Bickley, Bromley, Kent, BR1 2EB.
  • Head office: One Crown Square, Church St E, Woking GU21 6HR.

3. ICO Registration

Brooklands Commercial Finance Ltd is registered with the Information Commissioner’s Office (ICO).

ICO Registration Number: Z8435353

4. What Information We Collect

We may collect personal data including: name, contact details, financial information, employment details, identification documents, property details, mortgage preferences, website enquiry data, IP address, browser type, and survey responses.

5. How We Collect Your Data

We collect data through website forms, telephone/email communication, mortgage applications, and third-party providers such as credit reference agencies.

6. Lawful Basis for Processing

Processing is based on Contract, Legal obligation, Consent (marketing), and Legitimate interests.

7. How We Use Your Data

We use your data to provide mortgage advice, verify identity, communicate with lenders, comply with regulations, improve services, and send updates if you opt in.

8. Cookies

Our website uses cookies to enhance user experience and analyse traffic.

9. Data Sharing

We may share data with lenders, credit agencies, regulators, and IT providers under strict confidentiality.

10. International Transfers

We do NOT transfer personal data outside the UK.

11. Data Retention

We retain your data for up to 6 years after the end of the relationship unless law requires longer.

12. Your Rights

Under UK GDPR, individuals have a number of rights regarding how their personal data is collected, used, and stored. These rights ensure transparency, control, and protection. You have the following rights:

  • Right to be informed: You have the right to clear, transparent information about how we collect and use your personal data.
  • Right of access: You can request a copy of the personal data we hold about you, along with details of how we process it.
  • Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected.
  • Right to erasure (“right to be forgotten”): You may request that we delete your personal data where there is no lawful reason for us to continue processing it.
  • Right to restrict processing: You can ask us to limit the way we use your data in certain circumstances (for example, if you contest its accuracy).
  • Right to data portability: You can request that we provide your personal data in a structured, commonly used, machine‑readable format and transfer it to another organisation.
  • Right to object: You have the right to object at any time to the processing of your personal data:
    • where we rely on legitimate interests
    • for direct marketing purposes, including profiling related to marketing activities
    • When you object to marketing, we will stop all marketing communications immediately.
  • Rights related to automated decision‑making and profiling: You have the right not to be subject to decisions made solely by automated means, including profiling, where such decisions produce legal or significant effects. You may request human review, express your views, and challenge any automated decision that affects you.
  • Right to withdraw from marketing: You have the absolute right to withdraw your consent to receive marketing communications at any time. This specifically includes email, telephone, SMS, or postal marketing. Withdrawing consent does not affect the lawfulness of marketing carried out prior to withdrawal.

13. Exercising Your Rights

You may contact our Data Protection Officer to exercise any rights:

Unit 4.09 One Crown Square,
Church Street East,
Woking,
Surrey,
GU21 6HR

Email: enquiries@brooklandscf.com
Phone: 03455 488002

14. Security

We use technical and organisational measures to protect your personal data.

15. Changes to This Policy

Any updates will be posted on this page.

Last updated: April 2026.

16. Complaints – ICO

You may contact the Information Commissioner’s Office:

Wycliffe House,
Water Lane,
Wilmslow,
SK9 5AF

Tel: 0303 123 1113
Website: https://ico.org.uk